Comprehensive policy outlining support coverage, update rights, licensing, and usage terms for all PolyXGO products.
1. General Information
All items provided by PolyXGO are developed and reviewed for quality, performance, and compatibility with supported platforms. By purchasing or using any PolyXGO product, you agree to comply with these Terms of Use and the Item Support Policy.
2. Support Coverage
Product support is available to verified customers through the official support channel or client portal. Support covers:
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Technical questions related to item functionality
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Assistance with reported bugs, errors, or installation issues
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Help with bundled third-party resources included in the item
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Access to documentation, changelogs, and updates
Support is provided within the standard response time defined on the support portal.
3. Support Exclusions
The following are not included in standard product support:
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Custom development or modification requests
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Integration with external systems or third-party modules not provided by PolyXGO
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UI/UX redesign, rebranding, or theme customization
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Hosting, server, or domain setup
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Data migration or recovery tasks
Custom work or additional feature requests may be discussed via ticket for a separate cost.
4. Updates and Maintenance
All future updates released by the author are included for customers with active licenses. Updates may include new features, optimizations, or security improvements.
PolyXGO reserves the right to discontinue older versions when major updates are released.
5. License and Usage Terms
Each purchase grants a non-exclusive, non-transferable license for personal or business use according to the product’s license type (e.g., Regular, Extended, or SaaS).
You may not:
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Resell, redistribute, or share source code without permission
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Remove or alter copyright, branding, or licensing notices
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Use items in violation of applicable laws or platform restrictions
6. Refund and Replacement
Refunds are subject to the Refund Policy outlined on the purchase platform (e.g., PolyXGO Marketplace or Envato).
Refunds are only issued in cases of verified technical issues that cannot be resolved through support. Customization requests or change of mind are not eligible for refunds.
7. Customer Responsibilities
Customers are responsible for:
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Providing accurate installation environments
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Maintaining valid access credentials for licensed systems
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Ensuring proper backups before installation or update
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Reviewing documentation before requesting support
8. Limitation of Liability
PolyXGO and its authors are not liable for:
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Data loss, system failure, or revenue loss arising from product use
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Conflicts caused by third-party modules or unauthorized modifications
9. Policy Updates
PolyXGO may update this Item Support Policy and Terms of Use at any time to reflect product or service improvements. Updated versions will be published on the official website. Continued use of the product indicates acceptance of the latest terms.
10. Contact Information
For questions, assistance, or feature requests, please contact:
Email: polyxgo@gmail.com
Support Portal: https://erp.polyxgo.com/clients
Official Website: https://polyxgo.com